But Condor Moving Company exhausted any reservoir of good will in me. We will start off with the packing job in Houston. I had been told that they would be by to get my stuff out of the apartment in the morning. The kids and I had planned the route to San Jose based on us getting out of town by early afternoon at the latest. Condor showed up at 9 pm. We could not get on the road until after 10 pm. We had to change our route and planned stops (including changing hotel reservations). Now, the guys that showed up were very nice and knew their jobs. They made quick work of wrapping up my stuff in a very professional manner.
That was the pickup. The delivery turned out to be an even worse situation.
The contract stated that delivery would be between July 2 - 13 (quite the breadth of time). I arrived in San Jose on the 1st. So on the 11th, I started to call to get a status update. After no one returned my phone calls (5 of them) I finally got through to someone on the 13th. I was then told that the trailer had broken down and that they would not be leaving Dallas until Wednesday the 15th and that the arrival would be on the 18th or 19th.
So I started calling again on the 18th (6 calls this time) with no one returning my phone calls. On the 20th, I finally asked to speak to the owner or general manager (Yes, I know I have a LOT of patience and can easily be taken advantage of...). The sales manager that I talked to agreed with me that it was horrible that no one called me back and guaranteed me that I would have delivery on Wednesday the 22nd.
I got the call from the driver saying that deliver would be between 12 and 2 pm. Now please note that I have just started a new job and taking time off is never a great idea. Anyway, I left at lunch to be there. Around 1:30, I started to call again to ask where they were. The driver texted back "2-5". At 4:30 I texted the driver asking for an update. He texted back "today". He and his crew showed up around 6:45.
Now, once again the gentlemen were very understanding and professional. Admittedly, I also only had one wine glass and one chair that were broken which I seriously consider to be a very successful move. The best part was when I explained my frustration, he simply nodded knowingly and told me that the truck never broke down. Evidently, summer is the busiest time of the year and moving companies always overbook their schedule to make the most money. It is easier to deal with an angry customer that usually will not be moving again (so no repeat business) than to lose out on big bucks.
This has been my fifth multi-state move and I have to say, it has been the worst. I guess the bottom line is that I will not move again in the summer.
Thanks for letting me vent. On a brighter note, my sister and my mother are going to visit next week. This ought to be interesting....
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